The power of silence

In real estate negotiations - as with any other industry - there is a certain ebb and flow of conversation that helps all parties to reach a mutually beneficial outcome.

However, problems can arise when one or more of the participants does not understand the unwritten rules.

While this may be understandable of the part of an inexperienced buyer or vendor, it is the role of a property agent with real estate training to help keep the conversation on a professional course.

A large part of this involves knowing when to provide information and support and what kind of detail a particular audience may require.

In addition, agents need to be aware of when a client or vendor needs time to think - as putting too much information on the table can be overwhelming to some.

Instead, a moment of silence shows that the professional understands the need for contemplation and has sense of respect for the other parties involved.

The cumulative effect is that a beneficial arrangement can be reached more effectively, while at the same time the agent is able to enhance their reputation as an experienced professional.