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Accountability reinforces leadership credibility

Managers who are looking to help their firm gain a solid boost in productivity by building their team may need to take a close look at the capabilities possessed by the department as a whole, rather than taking on duties themselves.

When a leader takes on extra duties that could be better suited to a different staff member, they are basically saying to the rest of the business unit that they feel they are more capable than the rest - a message that is not in the best interests of the company.

While it may be that the manager does in fact possess the skills needed to perform a new task, by engaging with other employees and stakeholders they are giving them the chance to have their say.

This approach will have a three-fold effect on the organisation.

Firstly, the new duty is more likely to be passed on to an individual who is capable of handling it, as the process takes into account the strengths and weaknesses of many parties from different perspectives.

Second, a team is more likely to share the responsibility if they can understand its requirements in more depth and will be more willing to lend a hand when asked.

Finally - and perhaps most importantly - a consultative approach will send a message to employees that the manager with leadership training truly values their skills and input, as evidenced by their willingness to engage with them on topics that matter.

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