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ARPM 2011

Speakers

ARPM is not only about top Property Management practitioners, its about bringing to you the top practitioners across wide ranging business principles.

At ARPM 2011 we show case some of Australia’s finest, read on to find out more.

 

Speakers

CHRIS GRAY

PROPERTY EXPERT AND CEO OF EMPIRE

TOPIC - STEPPING INTO THE SHOES OF AN INVESTOR

To get the best results for your client – and the greatest job satisfaction for yourself – you need to understand the life of an investor. But many property managers don’t own their own investment property. So how can you begin to walk a day in your client’s shoes if they don’t even fit?

Independent property expert, Your Money Your Call host and Empire CEO Chris Gray has over two decades experience in the market as a buyer and investor. Chris will show you how, by understanding your investors, you will distinguish yourself from your competitors. He will outline the advantages of having a network of investor clients, top tips to attract good tenants and keep them happy, simple ways you can gain more managements and how it’s possible to work smarter: less hours, less stress and better clients.

Sunday 7th August: 15.45 - 16.45

Bio

Chris Gray is Australia’s most recognised property expert. He is the host of “Your Money, Your Call” on Sky Business News on Friday nights, was the property expert on Channel 9’s My Home TV from 2007 – 2008 and is frequently called upon to provide opinion and commentary on market news and trends in national print media. Chris is also a qualified accountant, buyers’ agent and mortgage broker.

At the age of 22 Chris worked out that a three-bedroom house was cheaper to own than a one-bedroom unit. His mortgage repayments were more than his income even before tax, but having two tenants meant that he could live almost rent free. At 23 he bought his third property, then his fourth, fifth and sixth properties. By age 31, Chris had turned his initial $35,000 deposit into a $3.5m property portfolio and left his full-time job at Deloitte’s to focus on property investing and education.

Chris is now CEO of Empire, which searches, negotiates and renovates properties on behalf of time-poor professionals. He is the author of Go for Your Life – How to Turn Weekdays into Weekends Through Property Investing and The Effortless Empire - The time poor professionals guide to building wealth from property and is a contributing blogger on major property and finance sites including realestate.com.au, Yahoo!7Finance and Keys to Success Club blog. Through these channels, Chris inspires people to set targets and build their own investment strategy.

 

FIONA BLAYNEY

DIRECTOR, BLAYNEY POTENTIAL PLUS

TOPIC - PROPERTY MANAGEMENT 2.0

Welcome to 2011, the next phase in Property Management, Property Management 2.0. So what does the Property Management Department of today look like? Imagine a world where you carried a phone in your pocket, where mail came into a computer rather than a letter box, a camera that takes photos you can see without going to a “photo shop” but magically appearing on a screen. How good would it be to never have to look up directions in a street directory but a voice directs you whilst you drive.

The world of yesterday is no more, so what does tomorrow have in store? During this session Fiona will take you through the concepts being used in businesses right now that may change your world, plus the stable diet of Property Management Businesses that just can’t be neglected to stay on track.

•    Technology
•    Growth
•    Marketing and Brand Awareness
•    Systems and Procedures
•    Service

What does it all look like?

Sunday 7th August: 09.00 - 09.45

Bio

Fiona Blayney is the Managing Director of the highly successful consultancy, coaching and training business Blayney Potential Plus, specialising in estate agency services in Australia, New Zealand, the U.K and the U.S. Over the past eight years she has developed a reputation for being one of the best business strategy and growth specialists around.

Fiona’s energetic and motivational presence has ensured her popularity at industry events. She regularly performs keynote presentations for many of the leading industry groups both in Australia and abroad including, the National Association of Realtors (NAR) in the U.S and the National Association of Estate Agents, England and Scotland.

She is the author of two books, “Property Management Bootcamp – How to create a Healthy Business” and Property Management Bootcamp – Real Solutions Real Results”, Fiona has developed four top selling Professional Development products, “Communication Concepts” , “Growing Inside Out”, “Fiona Blayney’s Property Management Essentials” and “Ten Top Agents Million Dollar ideas” and she also hosts the DVD programme “REAL”.

Demand for Fiona’s services continues to grow with a natural association to Strategic Human Resource Development and extensive studies in this field, it was a natural progression for Fiona to launch Real Estate Career Developers Australia (RECD).

Due to strong demand from her clients, she recently joined forces with McGrath and the Team at Total Real Estate Training to relaunch the Australasian Residential Property Management Conference.

Fiona and the team at Blayney Potential Plus have a motto: “Believe and Achieve”. They will work with you to turn your business goals into a reality.

 

JONATHON HANDFORD

MANAGING DIRECTOR, NEWMAN ESTATE AGENTS

TOPIC 1: RENT ROLL GROWTH – THE UK APPROACH 

Growing a rent roll is about creating opportunities to build relationships, providing outstanding customer service and then maximising every opportunity. Newman’s is one of the UK’s leading agencies and Jonathon Handford understands what it takes to create growth.

During his session Jonathon will take you through the key strategies undertaken as a business, a team and individuals to grow.

Including; 
Marketing 
Branding 
Service
Client engagement
Referral networks
And many more…. 

Sunday 7th August: 11.15 - 12.45

TOPIC 2: MANAGING A HIGH PERFORMANCE TEAM

Managing a high performance team is no walk in the park. The expectations on and performance of the leader are under astute eyes at all times, so how can you step up and lift your team with you?

Jonathon has developed a process utilising Planning, Management, Communication, and Training. His leadership Motto, “The impossible just takes a little longer” has ensured focus on the long term business rather than short term rewards.

In his session he will discuss the keys to leading his team, but more importantly ensuring that they follow. 

Monday 8th August: 13.45 - 14.30

Bio

As the Managing Director of Newman Property Services in regional UK, Jonathan oversees the incorporated businesses of Newman Estate Agents, Newman Residential Listings, Fine & Country, Mortgage Advice Bureau, Newman Surveyors and Newman Conveyancing. Established in 1998, the company today boasts 20 Offices.

Jonathan joined Newman in 2001 and spent the next six years breaking company listing and sales records. His branch in Leamington Spa has been the market leader for the past three years. He took over the role of Managing Director in 2007 and the company continues to thrive, and has won four National awards for customer service, training and development, best small lettings agent in the UK and best operation.

 

AMANDA STEVENS

SPEAKER AND AUTHOR

TOPIC - PURSESTRINGS ... THE PSYCHOLOGY OF SELLING TO WOMEN

Sales skills conjure misguided notions of “closing a deal”, but every interaction we have with our clients and customers involves selling.

Amanda's session is an interactive, energetic and dynamic look at the psychology of selling of the female decision maker. She looks at the key differences between men and women and how businesses can harness the differences and optimise sales to the female client.

You'll learn:

•    Why focusing on women means you're marketing to the majority
•    The three key social trends impacting female behaviour
•    The five-stage female buying process and how to utilise it to connect emotionally
•    The importance of focusing on the little things
•    How to maximise word of mouth referrals
•    The little known secrets of female buying signals
•    The four important words that will secure the sale every time

Monday 8th August: 11.15 - 12.45

Bio

Amanda Stevens is a former Young Australian of the Year and best-selling author of SheMarketing and SheSelling. She is widely recognised as Australasia's foremost expert on marketing and selling to women and was recently appointed International President of Chicago-based Communications Agency Hoffman York.

Prior to that, Amanda was the founder and CEO of Splash Consulting Group, a Sydney-based specialist marketing to women agency that she sold to global recruitment firm Drake International.

Amanda has spoken at over 300 conferences internationally and now divides her time between Australia and the United States, where she's consulting to Fortune 500 companies, including several in the real estate industry.

In 2003 Amanda was awarded a Centenary Medal from the Governor General for business innovation and in 2008 was named as part of the exclusive speaker line-up for Donald Trump's tour of Australia.

 

BRETT RUTLEDGE

MC & SPEAKER

TOPIC - TALKING THE TALK

Effective communication is the key to success in any endeavour but most people don't actually know what effective communication is.  In this session you will learn that effective communication has nothing to do with skill or technique and that the huge investment business has made in developing presentation and communication skills has been largely misplaced.  Despite everything you have ever been taught content matters more than delivery and the implications are enormous.  Body language, non-verbal communication and professionalism are just some of the communication myths that are about to be destroyed.

Prepare to have your world turned upside down as Australia's foremost communication expert shows us what we have really been saying to the world and how to fix it.

Sunday 7th August: 14.30 - 15.15

Bio

Brett Rutledge is recognized as one of the most skilled and versatile communicators in the Southern Hemisphere and is heavily in demand as a dynamic business speaker, facilitator and executive communication specialist.

When it comes to communication there is simply no one more qualified. His communication skills and abilities are so honed and nuanced that Brett can change his voice and his approach in over 150 different ways. Accents, age and even personalities can all be mimicked or impersonated with the sort of speed most of us reserve for normal, everyday conversation.

Brett also has an extensive corporate background in Marketing and Human Resources Consultancy culminating in his appointment as an HR General Manager at only 26 years of age. In 1998 Brett became only the 4th person outside North America to win the World Championship of Public Speaking. He is a regular contributor to such publications as Fast Thinking and The Punch and has numerous television and radio appearances to his credit.

As one of Brett’s clients said… “He just knows his stuff so well and his ability to read people and situations and take the room to where they need to go is just awesome!”

An utterly unique talent whose ability as a mimic, practical business knowledge and powerful delivery are guaranteed to both entertain and inform, Brett is the foremost communication expert in Australasia!

 

ALEX SCOTT

DIRECTOR, TOP NOTCH PROPERTY MANAGEMENT

TOPIC - A DAY IN THE LIFE OF AUSTRALIA'S TOP PROPERTY MANAGER 

Have you ever wanted to be a fly on a wall? Ever wondered how some of Australasia’s best Property Managers operate? Well now you can. In a first ever at ARPM experience first hand what makes Australia’s top property manager so. Join us as we follow Alex throughout her day, you will visually be transported to her life as our film crew capture her live in action.

In an no holds barred interview we will dissect each element with Alex as she discusses what works and what doesn’t, we work through her daily systems and her unique approach to living the basics of property management every day. 

Monday 8th August: 13.45 - 14.30

Bio

Alex gained her baseline real estate experience over 10 years in a variety of roles ranging from a Managing Directors PA through to heading a Property Management department.

In 2006, working from a home office, Alex established Top Notch Property Management as a boutique agency specialising in Property Management.

Her business has grown organically highlighting the benefits of referral business and now successfully operates across Canberra and Queanbeyan with a small steadily growing team and a 100% client retention rate.

Alex has no ‘magic wand’ theory about property management. “Property Management is about getting the basics right, its good old fashioned customer service for landlords and clients alike”

Her commitment to best practice has resulted in her being appointed as Chair of the REIACT Property Management Chapter. She is also a qualified trainer.

In 2008 she was recognised as Property Manager of the Year at the REIA Awards and again in 2011, being the only property manager to have won the award twice.

 

VIRGINIA SIER

DEPARTMENTAL MANAGER - PROPERTY MANAGEMENT, PHILIP WEBB

TOPIC - EXPERT PRACTITIONERS PANEL 

Everyday solutions to everyday problems can be uncovered by talking to people who are living and breathing property management challenges everyday. With a cross section of Property Management practitioners from across the country there will be no question out of reach.

In another first, our delegates will work with our facilitator pre conference through our online facilitation platform to design our own panel. Prepare the questions and hear the answers live.

Monday 8th August: 14.30 - 15.15

Bio

As a 4th generation Real Estate Agent, with over 12 years experience, Virginia’s passion for the industry is genuine and enduring. She is forever aware that customer service is what it really boils down to.

Furthermore, her University studies (Bachelor of Arts) were focused on psychology and sociology based subjects, which naturally has given Virginia insight into human behaviour and the ability to handle a range of personalities. It has enabled her to understand her clients’ individual requirements and deliver informed and reliable service which exceeds their expectations.

For the past 12 months she has served as our Departmental Manager of the Property Management Department and is involved with recruiting, inducting and training the team but still has a portfolio of VIP clients who she has built very strong relationships with over the 7 years she has been here at Philip Webb.

Virginia is capable of appraising, leasing and managing such a wide variety of managements across Melbourne.

Virginia was honoured to be awarded the “Chairmans Award for 2005/2006”, an accolade determined by the Director, Philip Webb, for the person he feels has contributed significantly to the company during the past twelve months. In 2006, she was also awarded the company’s prestigious “Property Manager of the Year” award. In a field of over 20 eligible property managers, she topped the field by 29% more than her nearest competitor.

One of her recent achievements was becoming a Property Management finalist at the real estate industry’s night of nights, The 2009 REIV-Age Industry Awards for Excellence that saw her talents recognised on an even broader level. 

 

PAUL TONICH

DIRECTOR, PAUL TONICH PERFORMANCE ACADEMY

TOPIC - SOCIAL MEDIA IS NOT A DIRTY WORD 

Paul Tonich and the team at Altitude Real Estate are at the cutting edge of social media usage across Australia with 8500 fans of Altitude Real Estate he must be doing something right! In his session Paul will de-mystify the social media world providing unveiling the methodology he has implemented allowing you to effectively use social media in your business communications. Experience the shift you require to embrace and use social media in a fun, highly productive and intuitive way.

Paul will teach you:

•    Why social media?
•    Making the choice; facebook, you tube, linkedin, twitter
•    The etiquette – rules on conversation
•    Content v context – what to write?
•    Creating cashflow
•    Portraying company values and culture online
•    Managing the risk for your brand


Sunday 7th August: 09.45 - 10.30

Bio

Paul Tonich was born in Perth and grew up watching his entrepreneurial parents, create and run 3 businesses 7 days a week.

After graduating from high school, Paul joined the WA Police Force. He served 10 years developing specialist skills as a trained negotiator and detective.

In 1998 an event whilst on an investigation forced Paul to leave the WA Police and resulted in him being charged and jailed.

After a 4month term in a maximum security prison Paul found himself at a crossroads in his life.

With nothing to lose and a burning desire to not be defeated by adversity Paul began a career in property.

The media never left his side and the challenges of building a brand whilst being currently reported on were difficult but became the fuel that lead to his success and eventual domination of his market place.

Pauls skills in strategy, problem solving and negotiation allowed him to sell over 2000 homes worth over $480,000,000 holding the award as Perth’s TOP Agent for 6 consecutive years and a reputation around the country as an industry icon.

Paul’s business achievements and personal branding provided opportunity to spend time with many high profile individuals.

A growing passion led to the creation of Paul Tonich Performance Academy.

Paul is also still actively involved in the property market as a director of ALTITUDE real estate and also is a partner in talent management company Watch this Space.

In the past 6 years, Paul has actively shared his systems and strategies to over 7000 people across Australia, New Zealand and South Africa coaching individuals and teams from such fields as oil and gas, football, boxing, cricket, golf, CEO’s, students, mining, media, entertainment, sales, marketing and still also holds a position lecturing Personal Leadership at the Western Australian Police Academy.

Paul is great believer that every day is GAME DAY and lives with purpose and passion.

 

KATIE KNIGHT

PROPERTY MANAGEMENT DIRECTOR

TOPIC - MANAGING IN A CRISIS 

Just when you thought you were having a bad day, our friends in Queensland and New Zealand were taking stress to a whole new level.

Imagine watching as your entire town was engulfed with water, cars were floating down the street? How would you react to your entire portfolio requiring renovation all in one day?

This wasn’t imagined for many of our industry colleagues it was a reality.

Experience the aftermath of floods and earthquakes as Katie and Nigel take you through the fateful hours before, during and after Australia and New Zealand’s natural disasters.

Sunday 7th August: 13.45 - 14.30

Bio

As the Property Management Director of RE/MAX Success in Toowoomba, Katie has been instrumental in the consistent organic growth of the rent roll, now topping over 1,365 residential properties in addition to approximately another 275 commercial, industrial buildings & storage shed facilities. With an eye for detail and a standard of excellence, throughout Katie’s career she continues to confidently lead her extensive team to success achieving national recognition in 1994, 2008 & 2011 as the RE/MAX of Australia Property Manager of the Year, 2008 & 2010 REIQ Property Manager of the Year and finalist for this prestigious title again in 2009 & 2011. In more recent times, Katie has been published in industry magazines and other public mediums and has presented at several industry events demonstrating respect of her market prominence. Katie says she follows Albert Einstein’s advice: “Try not to become a person of success, but rather to become a person of value”. Always raising the bar, Katie aspires to achieve both.

 

NIGEL BOWDEN

PROPERTY MANAGEMENT DIRECTOR

TOPIC - MANAGING IN A CRISIS 

Just when you thought you were having a bad day, our friends in Queensland and New Zealand were taking stress to a whole new level.

Imagine watching as your entire town was engulfed with water, cars were floating down the street? How would you react to your entire portfolio requiring renovation all in one day?

This wasn’t imagined for many of our industry colleagues it was a reality.

Experience the aftermath of floods and earthquakes as Katie and Nigel take you through the fateful hours before, during and after Australia and New Zealand’s natural disasters.

Sunday 7th August: 13.45 - 14.30

Bio

Nigel Bowden is one of the business owners, and is the business manager, of the highly successful Harcourts Grenadier Accommodation Centre office in Christchurch – a company which despite some major business interruptions still manages more than 1000 properties and has been the top New Zealand property management office for Harcourts for the last 12 years. Nigel is the problem-solving backstop, plans and tracks the key performance standards of the team, and provides the backbone of financial, legal and technical expertise for the overall running of the business.

 

JAMES CASTRISSION AND JUSTIN JONES

TOPIC - CROSSING THE DITCH

On November 13 2007, James and Justin departed Forster, Australia to embark on a journey that no other had ever achieved...62 days later, they arrived in New Plymouth, New Zealand.

James Castrission and Justin Jones kayaked 3318km, braved 10 metre swells, howling winds, endured severe food and sleep deprivation and adverse winds and currents.

They became the first kayakers to cross the Tasman Sea as well as becoming the longest transoceanic double kayak expedition. Staggering upon the shores of New Zealand, the adventurers were sunburnt, bearded, underweight, and physically and mentally wasted…but most of all happy to be alive. Share the journey, their fears, the tears, the sharks, the storms and other valuable lessons. A remarkable story

Monday 8th August: 15.45 - 16.45

Bio

Earlier in their lives, James and Justin paddled the infamous Bass Strait and became the first to kayak the length of the Murray River, all 2560km.

They have run numerous ultra-marathons, attained their yachting crew qualifications and duelled with the open waters under sail. International climbing expeditions have been led in America (Mt McKinley, Alaska and The Nose, El Capitan), New Zealand (notable ascents: Mt Cook and Mt Aspiring) and Papua New Guinea.

The boys have now shared their incredible story with over 72,000 people around the world. Insights into leadership, teamwork, risk management and how to overcome adversity have captivated global audiences. In addition, James has recently authored a best-selling book (Harper Collins 2009), and Justin co-produced an award winning documentary. They are now planning their next BIG adventure.

 

HELENA POPOVIC

SPEAKER/COACH/AUTHOR

TOPIC - BOOST YOUR BRAIN - AND GET AHEAD

This fast-paced, information-packed presentation doesn’t pull any punches.

Everyone wants to be healthy and it’s obvious that peak performance requires peak health. But it isn’t happening. Australia has overtaken America as the fattest and unfittest nation in the world. A title we don’t want to hang on to.

Moment by moment we’re making choices that either improve our health or strain our health; that either lift our performance or lower our performance. This session reveals the often-surprising consequences of our choices and how to start choosing for success.

In this session participants will discover:

•    what peak health actually means and why it matters
•    how to take charge of their own health and performance
•    the small things that make a big difference
•    the big things that make a big difference
•    how to create and sustain a dynamic workplace culture which actively supports everyone’s health and wellbeing
•    how Australians can go from fattest to fittest nation on the planet

It’s a team effort and everyone needs to pull their weight.

Fortunately, listeners will be fired up for action as soon as they leave the room.

Monday 8th August: 09.00 - 09.45

Bio

Dr Helena Popovic, MBBS – medical doctor and expert in peak performance – has traded private practice for conference platform to reach more people in more ways with her message of how to come alive and thrive.

Dr Helena consults with leading businesses and interest groups around Australia to deliver the message that EDUCATION IS MORE IMPORTANT THAN MEDICATION.

This woman lives and breathes peak health and peak performance and is passionate about empowering others to achieve the same. Helena believes that by delivering keynote presentations, workshops and blogging, she can make a greater impact on people’s lives; empowering people to make the choices that improve their health and achieve peak performance.

 

SALINA KACHEL

TEAM LEADER, RAY WHITE

TOPIC - EXPERT LEADERS PANEL 

So what makes the top 10%, the top 10%? How do you create a thriving property management business? With an abundance of technology, systems, structures, marketing and management concepts, how do you sleect the right ones for your business. During this session we will uncover the answer to these questions and more from some of the country’s best businesses.

In another first, our delegates will work with our facilitator pre conference through our online facilitation platform to design our own panel. Prepare the questions and hear the answers live.

Monday 8th August: 14.30 - 15.15

Bio

Salina Kachel as the Senior Property Manager will be responsible for the management of all residential sales and property management queries. Salina has over twenty-five (25) years experience in property management in the real estate industry and has been with Ray White Surfers Paradise since 2008. Salina is also a Licenced Real Estate Agent.

Salina started her Property Management career in 1985 on the Central Coast of NSW as a receptionist where she familiarized herself with the Real Estate market, moving into Sales for several years. Salina soon became a partner in her own agency at Erina for three (3) years. After selling the agency, Salina worked for George Brand who was a prominent agent in the area, holding eight (8) offices and a large rental portfolio of residential and holiday properties for six (6) years.

On relocating to Queensland Salina worked in various real estate offices as Department Manager, which resulted in her being offered the position of General Manager of Brogan & Ryan in 2004. This role encompassed all operational facets of the management of Sales and Property Management, as well as Head of Department of the Property Management Division, supervising eleven (11) staff, Recruitment, IT, Accounts, Risk Management and Policies & Processes. The rent roll was purchased by Ray White Surfers Paradise - Salina then commenced in her current role as Team Leader at Ray White Surfers Paradise Property Management in 2008.

Since her appointment, Salina has been at the helm of several acquisitions of additional rent rolls and is well versed in process. Her key focus is the Strategic Direction of the Property Management Department, focusing on new business opportunities and implementing strategies geared towards the successful growth of the Department.

As Team Leader she liaises with Senior Property Managers daily in relation to Procedural issues, Policy making and quality control issues overall. For the Main Roads account, Salina has two (3) team members to oversee residential property management and sales will support Salina: Carolyn McVicar, Todd Madgwick and Debbie Riley.

 

VASILI HADZELLIS

FRANCHISE SERVICES MANAGER, RICHARDSON AND WRENCH

TOPIC - BUSINESS DEVELOPMENT - THE REALITY 

Imagine listing and leasing 20 – 30 New Managements per month whilst maintaining a management fee 2% higher than your competitors? You don’t have to imagine, this can be a reality. As a Property Management Professional and having focused 5 years on building one of Sydney’s respected Property Management businesses, McGrath Lower North Shore and now imparting this knowledge through his role as Franchise Services Manager at Richardson and Wrench. Vas has a plethora of secrets to build a rolling source of new clients. “Business Development is not “easy” it takes planning, dedication, focus and time”, but with the right knowledge, skill and attitude you too can grow. I am looking forward to sharing my secrets”

Monday 8th August: 09.45 - 10.30

Bio

Vasili Hadzellis is committed to lifting the benchmark in property management and IT services within the Real Estate Industry.

He has won the award for Excellence in Property Management for the Real Estate Institute of NSW in 2008 and was the National Finalist in 2009 for Real Estate Institute of Australia.

Armed with unlimited energy, enthusiasm and a Bachelor of Business, Vasili has successfully implemented new processes and procedures, systems and technology platforms enabling real estate and property management businesses to establish an impressive market share.

One of his keys strengths within the Property Management area is winning new business, business development strategies and building organic rent rolls from scratch. One of his more notable achievements is building a rent roll from 0 to 1000 in 4 years for one of Sydney's top real estate agencies.

With close to 12 years experience, Vasili has based his career on providing excellence in property management and technology in real estate services.

He strives to exceed expectations with exceptional knowledge and a strong eye for detail, always ensuring his clients are comfortable and informed throughout every process. He is a firm believer in openness, integrity and upfront communication with no room for misunderstandings or surprises.

Dedicated to building long lasting relationships and constantly wanting to understand what really is important to his clients, Vasili continually develops tools to expand the potential of his clients. He has strong marketing strategies and a continued commitment to excellence, technology and innovation.

Vasili is described by his clients and peers as being extremely passionate about Property Management.

With this passion, an infectious energy comes from Vasili, which is truly motivating and inspiring. He also prides himself on facilitating excellence and helping others achieve their dreams, goals and ambitions.

 

BILL COOK

DIRECTOR, WILLIAMS BATTERS

TOPIC - EXPERT LEADERS PANEL 

So what makes the top 10%, the top 10%? How do you create a thriving property management business? With an abundance of technology, systems, structures, marketing and management concepts, how do you sleect the right ones for your business. During this session we will uncover the answer to these questions and more from some of the country’s best businesses.

In another first, our delegates will work with our facilitator pre conference through our online facilitation platform to design our own panel. Prepare the questions and hear the answers live.

Monday 8th August: 14.30 - 15.15

Bio

The practice of good agency is an art as much as a science and since its inception in 1878 Williams Batters, as a company, has adhered to the tried and tested old fashioned values of integrity, quality service and results. Bill Cook, as one of South Yarra’s most respected and admired agents, started his real estate career in 1969 and is the now the Managing Director of the agency. Bill’s hands on approach across all facets of the business, from sales to leasing and from residential to commercial property management have kept the company at the forefront of these ever-changing times and allowed him to develop and to continue to strengthen the Williams Batters with one of Melbourne’s most revered and iconic rent rolls.

The practice of good agency is an art as much as a science and since its inception in 1878 Williams Batters, as a company, has adhered to the tried and tested old fashioned values of integrity, quality service and results. Bill Cook, as one of South Yarra’s most respected and admired agents, started his real estate career in 1969 and is the now the Managing Director of the agency. Bill’s hands on approach across all facets of the business, from sales to leasing and from residential to commercial property management have kept the company at the forefront of these ever-changing times and allowed him to develop and to continue to strengthen the Williams Batters with one of Melbourne’s most revered and iconic rent rolls.

 

MARIA CARLINO

GENERAL MANAGER, MCGRATH PROPERTY MANAGEMENT

TOPIC - EXPERT LEADERS PANEL 

So what makes the top 10%, the top 10%? How do you create a thriving property management business? With an abundance of technology, systems, structures, marketing and management concepts, how do you sleect the right ones for your business. During this session we will uncover the answer to these questions and more from some of the country’s best businesses.

In another first, our delegates will work with our facilitator pre conference through our online facilitation platform to design our own panel. Prepare the questions and hear the answers live.

Monday 8th August: 14.30 - 15.15

Bio

As a licensed Real Estate Agent, and previous directorships of two Real Estate offices Maria has dedicated 25 years to the Real Estate profession commencing her career from as young as 16.

Maria’s vast history of achievements and contribution to the industry dates back as far as 1992 when by the time she was only 28 years old she was elected ‘Secretary’ to the Western Division of the Real Estate Institute.

Maria was appointed by other leading agents at the time to coordinate motivational events and speakers in support and growth of other offices.

Her success and passion for her work continued to grow to the point of being recognised by her peers. A high achiever in business growth and property management of large portfolios has gained her awards of distinction in the industry.

Her wealth of knowledge and well-earned respect, which she developed within the industry via successfully owning and operating 2 real estate businesses, corporate PM leadership has enabled Maria to continue her solid track record of business growth, to which she now contributes to the McGrath team.

Those who have ever worked with Maria are impressed by her enthusiasm to provide exceptional customer service and integrity, which far exceeds her client’s expectations. Having seen the faces of change that Real Estate has experienced over the years gives Maria the skills to provide solid marketing ideas and an awareness of each individual needs and their property investments.

 

DANIEL GONSALVES

GENERAL MANAGER, BLAYNEY POTENTIAL PLUS

INTERVIEWING - AUSTRALIA'S TOP PM

Monday 8th August: 14.30 - 15.15

Bio

With over 10 years of diverse experience in Real Estate in Australia, the United Kingdom and Ireland, Daniel brings a wealth of experience and new energy to Blayney Potential Plus.

A successful 5 years of sales experience in the competitive Sydney market opened the door for Daniel to work with some of the biggest names in Real Estate across the world.

Working in Business Development for Foxtons and Marsh & Parsons in London he was later handpicked by Sherry FitzGerald (Ireland’s largest property group) to head up business development and training across their Sales, Lettings, Commercial, 100+ franchises, New Homes and Mortgage businesses.

As the General Manager of Blayney Potential Plus specialising in strategy, prospecting and database management Daniels enthusiasm and knowledge are infectious. His exposure to such a wide variety of business models, systems and training brings a depth of understanding to his clients businesses like no other.

He has trained directors, principals, salespeople and property managers alike through one of Europe’s worst hit property markets in over 50yrs. Having worked through extreme boom and bust market conditions Daniel brings a unique perspective and foresight back to home soil for BPP clients to draw from.

*Information in relation to this event is correct at the time of publishing. It is subject to change without notice.

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